1. About this policy
Who we are
COSIGN PRODUCTIONS CORP. (“COSIGN,” “we,” “us,” or “our”) operates www.cosignproduction.com. This Privacy Policy covers personal information handled through this website, related business and support communications, and VPN services we provide that identify COSIGN as the operator and link to this policy. Our contact details appear in Section 12.
Our website and services
The website introduces our film and video production business and provides ways to contact us. The website itself does not offer visitor accounts, an online checkout, or an online submission form. A VPN service covered by this policy may separately involve a service account, authentication, an application, or connection support. References to VPN accounts do not mean that this informational website has an account-registration feature.
Information supplied for a production engagement may also be addressed in the relevant project agreement or a separate notice. This policy does not replace permissions, releases, or contractual terms governing the use of production materials.
How the sections fit together
The general sections explain our website and communication practices and provide information about privacy requests. Section 10, VPN Service Privacy, sets the specific limits on VPN information, purposes, disclosure, and retention. Those specific limits take priority over any broader description elsewhere in this policy. General references to business operations, security, service providers, or recordkeeping do not authorize collection or use prohibited by the VPN section.
Different information may therefore be handled differently according to the activity involved. Visiting our company website, emailing about a film project, and using a VPN connection are distinct activities; this policy identifies which statements apply to each.
Back to contents ↑2. Information we collect
Information you provide directly
When you contact us by email, telephone, or mail, we may receive your name, email address, phone number, company or organization, and the contents of your inquiry. Project correspondence may include a brief, scheduling preferences, references, attachments, or other materials you choose to share. Support correspondence may include an account identifier and a description of the issue you need help with.
Provide only the information relevant to your inquiry. We do not need your password, full payment-card details, or a copy of your browsing history to receive a general question or privacy request.
Technical information from visits to this website
Our web server and hosting or security providers may process your IP address, browser and device information, pages requested on this website, referring page, request times, and error or security events. These are records of requests to our company website. They are not records of the third-party websites or online services you access through a VPN tunnel.
References to “requested pages” and “referring page” in this section describe ordinary website requests. They do not extend the VPN information categories in Section 10 or authorize logging VPN browsing history, DNS queries, or traffic content.
Preferences stored on your device
The website can remember your light, dark, or system appearance setting in browser local storage. This is a display preference, not an account profile. Its use and your controls are described in Section 5.
Information associated with a VPN connection
VPN-related processing is limited to the account, device, connection, and necessary diagnostic information described in Section 10. The availability of technical information does not itself mean we collect or retain it. General website logging language does not expand what we process for the VPN service.
Back to contents ↑3. How we use information
Responding to inquiries and providing support
We use information you provide to understand and answer your request, discuss relevant services, prepare proposals, and manage related correspondence. For a production inquiry, this may involve discussing the creative brief, scope, timing, and deliverables. For a VPN support inquiry, it may involve identifying the service account, understanding a connection issue, and explaining the next troubleshooting step.
Providing contact details for an inquiry is not permission to use VPN operational information for marketing. The restrictions in Section 10 apply equally when VPN information appears in a support exchange.
Operating and protecting the website
Website technical information may be used to deliver requested pages, identify errors, investigate suspicious requests, and maintain availability. The appearance preference is used only to display the theme you selected. We do not combine that preference with VPN connection records to build a visitor profile.
Necessary business and legal purposes
We may maintain relevant correspondence to document a request, manage a business relationship, resolve a dispute, or meet an applicable legal obligation. These purposes are subject to the retention limits in Section 6. They do not create a general entitlement to keep all information indefinitely or to repurpose VPN data for unrelated business activities.
Limits on VPN information use
VPN information is used only as necessary to establish and maintain connections, authenticate users, secure and support the service, prevent abuse, and diagnose reliability problems as described in Section 10. It is not used for advertising, marketing, behavioral profiling, cross-service tracking, or data monetization.
We do not use this informational website to make automated decisions producing legal or similarly significant effects about visitors. If a proposed use falls outside the purposes explained in this policy, this text is not a blanket authorization for that use.
Back to contents ↑5. Cookies & browser storage
What this website uses
The website itself does not set advertising or analytics cookies and does not embed third-party advertising pixels or analytics tools. Its page images and fonts are served with the website. It does not require a visitor to accept optional tracking in order to read a page or find our contact information.
Cookies and browser local storage are different technologies. The appearance setting below uses local storage on your device. It is not an account sign-in cookie, and the website’s theme code does not transmit its value to us.
Theme preference: cosign-theme
This entry contains only “System,” “Light,” or “Dark,” according to your choice. It remembers the appearance you prefer for this website; it is not a unique visitor identifier, an advertising profile, or a record of VPN activity.
Your browser controls
You can change the setting using the appearance control in the header. Selecting “System” follows your device’s color preference. Clearing this website’s stored data removes the saved choice and restores the default behavior. If local storage is blocked or unavailable, the website remains readable, although a manual preference may not persist between visits.
Browser settings may clear data automatically or isolate it in a private-browsing session. Clearing a theme preference does not send a deletion request to us and does not delete correspondence or a VPN service account.
Tracking signals and service boundaries
This website does not change its behavior in response to a browser’s Do Not Track signal; it does not use cross-site advertising tracking. These statements describe the company website. They do not grant a VPN application or service permission to track users. VPN data remains subject to Section 10 regardless of a browser’s storage or tracking settings.
Back to contents ↑6. Retention & security
Keeping information for its purpose
Information is retained for as long as reasonably necessary for the purpose for which it is handled. An unanswered inquiry may need to remain available while we respond. Correspondence related to a project or dispute may be needed for the relevant business relationship or an applicable legal obligation. Technical website information may be needed to investigate an error or security event.
The appropriate period depends on the information, its purpose, and applicable requirements. This policy does not set one retention period for every category or promise that information is removed immediately when a browser window closes.
VPN information and local preferences
VPN operational and diagnostic information is subject to the narrower necessity and deletion commitments in Section 10. General business recordkeeping is not a reason to retain VPN information for advertising, profiling, or unrelated purposes. The retention provisions do not authorize collecting traffic content, browsing history, or DNS queries that the VPN section excludes.
The website’s theme preference remains on your device until changed or cleared by you or your browser. Its duration is separate from the retention of information you send to us.
Deletion and requests
Information that is no longer needed is deleted or, where appropriate, anonymized. A deletion request may be subject to limited legal exceptions, such as records required for an applicable obligation. If an exception affects a request, we will explain it to the extent permitted by law. Contact details and request guidance are provided in Sections 7 and 12.
Protecting information
We aim to apply safeguards appropriate to the nature and use of information. No transmission or storage method can guarantee complete security. If you suspect a privacy or security problem involving our services, contact us with a brief description. Avoid sending passwords, unrelated personal data, or full traffic captures in an initial report.
Back to contents ↑7. Your choices & privacy rights
Choices available to you
You can browse this informational website without creating an account, choose whether to contact us, and decide what to include in an inquiry. The website’s appearance preference can be changed or cleared through the controls described in Section 5. For VPN use, technical information reasonably necessary to establish and support a connection may be needed to provide the requested service.
Requests under applicable law
Depending on your location and the law that applies, you may have rights to access, correct, or delete personal information, obtain a copy, or object to or restrict certain processing. Where processing is based on consent, you may have a right to withdraw that consent. The availability and scope of each right can differ, and legal exceptions may apply.
The commitments against selling or monetizing VPN data and using it for advertising or profiling do not depend on you first submitting an opt-out request. Those limits already apply under Section 10.
How to submit and verify a request
Email support@cosignproduction.com with the request and enough information to identify the relevant relationship or service account. State whether it concerns a website inquiry, a production matter, or a VPN service. Do not include a password. We may ask for proportionate information to verify identity and avoid disclosing or deleting someone else’s information.
If someone acts on your behalf, verification of their authority may also be needed where applicable. We will handle requests within the requirements of applicable law and explain relevant limitations where permitted. Where available, you may raise a concern with your local privacy authority.
Understanding deletion
Clearing browser data is different from requesting deletion of information held by us. A request to delete information necessary for a VPN account may affect our ability to continue providing that account’s service. It does not require us to create records of VPN browsing activity that we do not log.
Back to contents ↑8. External links & contact tools
Following a link to another service
The website includes links that can open an independent service, such as Google Maps. When you choose to open such a link, your device connects to that provider. The provider may process information about the request, including an IP address and device or browser details, under its own privacy policy and settings.
A link provides a way to reach another service; it does not mean that the service operates under this Privacy Policy. Review the provider’s information before submitting personal details, signing in, or changing its privacy controls. A link’s presence does not expand the information COSIGN may use for unrelated purposes.
Email and telephone links
An email link opens your selected email application. The website does not receive a draft merely because you click that link. If you send the message, we receive the correspondence and your email provider may also handle it according to its practices. A telephone link uses your device’s calling function; the website itself does not record the call.
Information you send to COSIGN through those tools is handled under the relevant parts of this policy. The independent operation of your email or telephone provider is governed by that provider’s terms.
VPN and third-party destinations
Websites and services you access using a VPN have their own practices for information you provide to them. This does not reduce COSIGN’s obligations concerning the VPN connection. The no-logging and purpose restrictions in Section 10 continue to apply to our service.
Providers processing information on our behalf are addressed in Section 4. Describing a service as external does not exempt processing performed for COSIGN from the limits applicable to that processing.
Back to contents ↑9. Children’s privacy
Intended audience
Our company website, business inquiries, and VPN services covered by this policy are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through these services. If applicable law sets additional age-related requirements, those requirements must also be respected.
The absence of an age prompt on this informational website does not make it a service directed to children. This policy does not establish a separate child account program or authorize collection of a child’s information for advertising or profiling.
Concerns from a parent or guardian
If you believe a child has provided personal information to us, contact support@cosignproduction.com. Identify the service involved and provide enough context to help locate the relevant message or account. You do not need to send unrelated details about the child or a copy of their browsing activity in the first message.
We may need to clarify the circumstances and, where relevant, verify a parent or guardian’s authority before taking action. Information supplied for that review is handled for addressing the concern, not for unrelated marketing.
Review and appropriate action
If we learn that personal information has been collected from a child in a way that is inconsistent with applicable requirements, we will take appropriate steps to address it, including deletion where required. The response depends on the circumstances and applicable law.
This process does not change the VPN restrictions on traffic content, browsing history, DNS queries, advertising, or profiling. Please use the contact details in Section 12 if you need help identifying which part of this policy applies.
Back to contents ↑10. VPN Service Privacy
When you use our VPN service, we process only the limited information reasonably necessary to establish, maintain, secure, and troubleshoot the VPN connection.
Information We May Process
We may process limited technical and service information, including:
- Account or user identifier associated with the VPN service;
- Device type, operating system, app version, and similar technical information;
- Selected VPN server or server location;
- Connection start and end time, connection status, and duration;
- Technical diagnostics, error information, and service performance information necessary to maintain the reliability and security of the VPN service.
Information We Do Not Log
We do not collect or log the content of your internet traffic transmitted through the VPN tunnel.
We do not log:
- Websites or online services you visit;
- Browsing history;
- DNS queries;
- The content of communications transmitted through the VPN connection;
- Internet activity for advertising, profiling, or behavioral tracking purposes.
How VPN Data Is Used
Any information processed in connection with the VPN service is used only as necessary to:
- Establish and maintain VPN connections;
- Authenticate users and provide the requested VPN service;
- Maintain network security and prevent abuse;
- Diagnose technical problems and improve connection reliability;
- Operate and support the VPN service.
We do not use VPN user data for advertising, marketing, behavioral profiling, cross-service tracking, or data monetization.
No Sale or Disclosure of VPN User Data
We do not sell, rent, trade, or monetize VPN user data.
We do not disclose VPN user data to advertisers, data brokers, advertising networks, analytics providers, or other third parties for their own purposes.
VPN user data is not used or disclosed to third parties for advertising, profiling, tracking, or any other unrelated purpose.
Data Retention and Deletion
We retain VPN-related operational and diagnostic information only for as long as reasonably necessary to provide, secure, maintain, and troubleshoot the VPN service, or as required by applicable law.
Information that is no longer necessary for these purposes is deleted or anonymized in accordance with our data retention practices.
Users may request deletion of personal information associated with their account by contacting us through the contact information provided in this Privacy Policy.
VPN Data Protection Commitment
Because VPN services may provide access to sensitive network information, we are committed to protecting the privacy of our VPN users. We do not sell or monetize VPN user data, and we do not use or disclose VPN user data to third parties for advertising, tracking, profiling, or other unrelated purposes.
Back to contents ↑11. Updates to this policy
Why this policy may change
We may revise this policy when our website or services change, when we clarify an existing practice, or when applicable requirements change. For example, introducing a new way to contact us, changing the information needed for a service, or adding a provider may require the relevant description to be reviewed. A general possibility of future change is not authorization for a practice that conflicts with the policy currently in effect.
How changes are communicated
The current version is published on this page with its “Last updated” date. You can use that date to identify the version you are reading and keep a copy for your records. We will provide additional notice or obtain consent when required by applicable law. Simply publishing an update does not replace a notice or consent requirement that applies to a particular change.
If you have questions about what a revision means for information already provided, contact us and identify the relevant service, policy date, and change. We can address the request more clearly when those details are included.
Existing information and VPN commitments
Changes are handled in accordance with applicable law and the commitments governing the information concerned. Continued use of a website is not, by itself, blanket permission to sell personal information or begin an unrelated use of previously collected VPN data.
The specific VPN restrictions in Section 10 cannot be displaced by a broader general statement elsewhere in this policy. Any future revision affecting VPN privacy must clearly address the relevant practice and any applicable notice, consent, or other requirements. Until a change validly takes effect, the existing commitments continue to govern.
Back to contents ↑12. Contact us
Our privacy contact
For questions about this policy, concerns about information handling, or a privacy request concerning our website, business communications, or VPN services, contact COSIGN using the details below. The same contact point can receive access, correction, and deletion requests.
COSIGN PRODUCTIONS CORP.2758 US Highway 34, B187
Oswego, IL 60543
United States
support@cosignproduction.com
+1 (409) 404-1554
What to include
Using “Privacy request” or “VPN privacy request” in your email subject helps explain the reason for contacting us. Include the nature of the request, the service involved, and an email address or relevant account identifier that helps us locate the information. For a question about policy wording, include the section or passage you are asking about.
For a suspected technical problem, describe what happened and when, and identify the relevant app or website where useful. Do not include passwords, full payment details, VPN browsing history, or unrelated confidential materials. If additional information is necessary, it can be addressed as part of the follow-up rather than included by default.
Following up on a request
We may contact you to clarify a request or complete appropriate identity verification. If you follow up, refer to the date and subject of your earlier message so the correspondence can be understood in context. Privacy requests are handled according to applicable requirements; this page does not establish a separate guaranteed response time.
You can find further information about verification, available rights, and possible exceptions in Section 7. Clearing the website’s theme setting does not notify this contact point or submit a request on your behalf.
Back to contents ↑